Return & Refund Policy

 

 

We care about your experience and want you to shop with peace of mind. Our 7-day return policy allows you to return eligible products within 7 calendar days from the date of delivery, under the conditions mentioned below.

Return Eligibility

You may request a return or refund under the following circumstances:

  1. Damaged Product on Delivery
    • If the item is received in a damaged condition, it is eligible for return.
    • To qualify, a clear unboxing video must be provided, showing the package being opened for the first time.
    • The return request must be submitted within 6 hours of delivery.
  2. Wrong Product Delivered
    • If you receive a product different from what you ordered, please inform us with supporting images.
    • We will initiate the return process and dispatch the correct product promptly.

Return Approval & Refund Process

  • Once your return request is received, the product must be shipped back to us in its original packaging, unused and in the same condition as delivered.
  • After we receive and inspect the product, our team will review your reason for return.
  • If the reason is found to be genuine, we will approve the return and initiate your refund.
  • Refunds will be processed to your original payment method within 5–7 business days of approval.

Important Guidelines

  • Products without a valid return reason or missing proof (e.g., no unboxing video for damaged goods) will not be eligible for return.
  • Customized or personalized products are non-returnable, unless incorrect or damaged.
  • Customers are advised to retain original packaging until the return process is complete.

For any queries or to initiate a return, please reach out to us at hello@kanthae.com

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